ADA Accessibility Statement
1. Our Commitment to Accessibility
HHC Travel™, an unregistered DBA of SlateRiver LLC, is committed to ensuring that our website, applications, and digital services are accessible to all users, including individuals with disabilities. We believe that every person deserves equal access to information, services, and the ability to plan and book travel experiences.
We strive to provide a positive and inclusive experience for all visitors, and we are continuously working to improve the accessibility and usability of our digital platforms.
2. Accessibility Standards
HHC Travel™ targets conformance with the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, as published by the World Wide Web Consortium (W3C). These guidelines provide a framework for making web content more accessible to people with a wide range of disabilities, including visual, auditory, physical, speech, cognitive, language, learning, and neurological disabilities.
While we strive for WCAG 2.1 Level AA compliance across our entire digital presence, we recognize that accessibility is an ongoing effort and are committed to continuous improvement.
3. Accessibility Features
We have implemented the following accessibility features across our website and applications:
- Keyboard Navigation: All interactive elements, including menus, links, buttons, and forms, are designed to be fully navigable using keyboard-only input. Users can tab through page elements and activate them using standard keyboard controls.
- Screen Reader Compatibility: Our pages are structured with semantic HTML, including proper heading hierarchy, landmark regions, ARIA labels, and descriptive link text to support screen readers and assistive technologies.
- Color Contrast: We aim to maintain sufficient color contrast ratios between text and background elements to ensure readability for users with low vision or color vision deficiencies, in accordance with WCAG 2.1 Level AA contrast requirements.
- Text Resizing: Our layouts are designed to remain functional and readable when text is resized up to 200% without loss of content or functionality.
- Alternative Text: Meaningful images include descriptive alternative text (alt attributes) to convey visual information to users who cannot see the images. Decorative images are appropriately marked to be ignored by assistive technologies.
- Focus Indicators: Visible focus indicators are provided for interactive elements to help keyboard users identify which element is currently selected.
- Responsive Design: Our website is designed to be responsive and functional across a range of devices and screen sizes, including mobile phones, tablets, and desktop computers.
- Form Accessibility: Form fields include descriptive labels, and error messages are clearly communicated to assist users in completing forms accurately.
4. Known Limitations
Despite our best efforts, some areas of our website and services may not yet be fully accessible. Known limitations include:
- Some third-party content, widgets, or embedded media (such as maps, video players, or booking widgets provided by external travel partners) may not fully conform to WCAG 2.1 Level AA standards, as these components are maintained by external providers.
- Older PDF documents or downloadable files may not be fully optimized for screen readers. We are working to update these documents as resources allow.
- Some dynamically generated content from third-party travel provider integrations may have accessibility gaps outside of our direct control.
- Certain interactive features, such as real-time booking calendars or availability maps, may present challenges for some assistive technologies.
We are actively working to address these limitations and improve accessibility across all aspects of our digital presence.
5. Feedback & Contact
Your feedback is important to us. If you encounter any accessibility barriers while using our website, applications, or services, or if you have suggestions for how we can improve accessibility, please contact us through the HHC Travel™ website at hhc.travel.
When contacting us about an accessibility issue, please include:
- A description of the accessibility issue or barrier you encountered
- The page URL or location where the issue occurred
- The assistive technology and browser you were using (if applicable)
- Your preferred method of contact so we can respond to you
We will make reasonable efforts to respond to accessibility feedback within five (5) business days and to address reported issues in a timely manner.
6. Third-Party Content
Our website and services may include content, features, or links provided by third-party travel providers, booking platforms, and other external services. While we encourage our partners to maintain accessible digital experiences, we cannot guarantee the accessibility of third-party content that is outside of our direct control.
If you encounter accessibility issues with third-party content accessed through our platform, we encourage you to contact us so we can relay your feedback to the appropriate partner and work toward a resolution.
7. Continuous Improvement
HHC Travel™ is committed to the ongoing improvement of accessibility across our digital platforms. Our accessibility efforts include:
- Regular accessibility reviews and audits of our website and applications
- Incorporating accessibility best practices into our design and development processes
- Training our team members on accessibility standards and inclusive design principles
- Monitoring emerging accessibility guidelines, technologies, and legal requirements
- Addressing user feedback and reported accessibility issues promptly
- Working with third-party partners to improve the accessibility of integrated services
We view accessibility as an ongoing commitment, not a one-time project, and we are dedicated to making continuous progress toward a fully inclusive digital experience for all users.
SlateRiver LLC
State of New Mexico